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Frequently asked questions

To which countries do you ship?

We ship worldwide without restrictions of any kind.

What payment methods do you accept?

We accept major credit card and PayPal payments. For customers located in Bulgaria there is a cash-on-delivery payment option. The system will ask you to select the most appropriate payment method for your order.

How long would it take for my order to be delivered?

We are processing all orders within 24 hours after payment confirmation. Delivery depends on the chosen delivery method for your order, please look at the list of deliveries that we offer to our customers.

Why cannot I order a certain item?

When we are out of stock for a certain item you will not be able to order it. You still can see it, but ordering would be disabled. We recommend that you check more often the items that you are interested in as we have regular deliveries from our suppliers.

I have just placed an order, but I want to do corrections.

Once you place an order you cannot edit it. However if you need to adjust your order in any way (from example change the quantity of ordered articles, pick a different delivery method or redeem a promo code) you need to cancel your order and place it again. Order cancelling is free of charge and not obligatory in any way.

How do I redeem a promotional code?

If you have a promotional code you will be given a chance to enter it on your order confirmation page. If the code is valid the system will accept it and redeem the promotion to which the code belongs.

Is my order secure?

Yes, your session with us is protected by SSL encryption. All personal data that you transfer via the Internet, including credit card numbers and other sensitive information, is encrypted for your protection.

Can I return an article that has been delivered to me?

For protection of our customers we cannot accept returns.

What are customer points?

Customer points are reward points given to every customer who makes a purchase. One customer points is equal to 0.50 € from the total amount of your order. For example if you make an order totalling 21.50 € you will get 43 customer points. Later you can redeem these points for any article from our catalog.

How do I redeem my customer points?

Upon checkout if you have sufficient points to cover your order total price the system will offer you to redeem your customer points. If you select to use your customer points to pay for your order the appliciable amount of points would be deducated from your points balance.

 

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